Position Summary
The Workspace Client Liaison assists in the coordination and delivery of Services to Encore Technologies’ customers. This role will require a candidate who is organized, timely, and capable of communicating with both clients and internal teams to ensure deadlines are met.

Responsibilities:
· Coordinate service delivery activities, resources, schedules, and communication to support Encore Technologies’ clients.
· Serve as a liaison between clients, internal teams, and third-party vendors to ensure timely and successful service delivery.
· Gather, document, and communicate client requirements, objectives, and deliverables.
· Monitor project and service-related tasks to ensure milestones, deadlines, and customer expectations are met.
· Analyze business processes and workflows; develop process documentation and workflow diagrams using tools such as Visio or Lucidchart.
· Act as the designated Single Point of Contact (SPOC) for assigned clients, services, workflows, or service-related initiatives.
· Coordinate with vendors and service providers to obtain resources, schedule services, and resolve delivery issues.
· Identify, assess, and communicate risks, dependencies, and potential service impacts to stakeholders.
· Create and maintain service documentation, knowledge base articles, procedures, and training materials to support frontline support teams.
· Utilize project management, ticketing, and collaboration tools to organize, track, and communicate service activities.
· Provide status updates and reporting to clients and internal stakeholders regarding service progress and outcomes.
· Support process improvement initiatives by identifying opportunities to enhance efficiency, communication, and customer satisfaction.
· Provide guidance and task coordination for Service Support Staff on an as-needed basis.
· Perform other duties and special projects as assigned.

Qualifications:
· Associate’s or Bachelor’s degree in Business, Information Technology, Project Management, or a related field preferred.
· 1-3 years of experience in client services, project coordination, service delivery, IT operations, or a related role
· Experience with tools such as Microsoft Office, Visio, Lucidchart, project management software, and ticketing systems.
· Experience in Technology or technology-adjacent industries is preferred.
· Familiarity with project management methodologies and workflow analysis.
· Project Coordination, Project Management, Business Analysis, or related certifications are a plus.
· Strong organizational, communication, and customer service skills.
· Ability to manage multiple priorities and deadlines in a fast-paced environment.

Physical Requirements:
· Prolonged periods sitting at a desk and working on the computer.
· Occasional liftin pushing, pulling up to 15 lbs.
· Hybrid position – in office and remote workdays.